Post by bisdu on Mar 18, 2015 12:20:04 GMT 1
Can anyone explain what i do with this
Last week tried to use OH debit card on line to book tickets on Brttany Ferries - card refused. Although there was money there I assumed it was because it had been earmarked for a large direct debit (going out in a couple of days after salary had been paid in)
My card didn't work either.
Waited a couple of days (after money went in) - both cards refused again with this message
Sécurisation de vos achats sur Internet Transaction refusée
Votre carte réelle est protégée par le Blocage Internet
Veuillez utiliser un numéro Virtualis
Nous vous rappelons que votre carte réelle bénéficie du service Blocage Internet. Votre numéro de carte réelle ne peut donc pas être utilisé pour payer sur Internet (sauf sites SNCF et Hôtels).
Merci d'utiliser un numéro Virtualis pour effectuer votre achat.
Remarque : Vous concervez la possibilité d'utiliser votre numéro de carte réelle en vente à distance traditionnelle (par téléphone, par courrier.)
emailed my manager and she messaged back
The reason is that you can not give your real card number. You must use the VIRTUALIS system: it is a free service that allows you to have a virtual card number to protect your real card.
If you are unable to VIRTUALIS, it should go to see us.
Perhaps I've been on another planet but I've never heard of this - made literally dozens of bookings over the internet lately (including Brittany Ferries and never been asked to do this (whatever it is)
Can anyone explain please as its difficult to get into the bank right now.
thanks
Last week tried to use OH debit card on line to book tickets on Brttany Ferries - card refused. Although there was money there I assumed it was because it had been earmarked for a large direct debit (going out in a couple of days after salary had been paid in)
My card didn't work either.
Waited a couple of days (after money went in) - both cards refused again with this message
Sécurisation de vos achats sur Internet Transaction refusée
Votre carte réelle est protégée par le Blocage Internet
Veuillez utiliser un numéro Virtualis
Nous vous rappelons que votre carte réelle bénéficie du service Blocage Internet. Votre numéro de carte réelle ne peut donc pas être utilisé pour payer sur Internet (sauf sites SNCF et Hôtels).
Merci d'utiliser un numéro Virtualis pour effectuer votre achat.
Remarque : Vous concervez la possibilité d'utiliser votre numéro de carte réelle en vente à distance traditionnelle (par téléphone, par courrier.)
emailed my manager and she messaged back
The reason is that you can not give your real card number. You must use the VIRTUALIS system: it is a free service that allows you to have a virtual card number to protect your real card.
If you are unable to VIRTUALIS, it should go to see us.
Perhaps I've been on another planet but I've never heard of this - made literally dozens of bookings over the internet lately (including Brittany Ferries and never been asked to do this (whatever it is)
Can anyone explain please as its difficult to get into the bank right now.
thanks